Reviewed by Harsh Desai · Last reviewed:
Intavia
An AI receptionist that answers calls 24/7 and books appointments automatically.
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What does Intavia do?
- •24/7 call answering AI receptionist picks up every inbound call with human-like voice in real time.
- •Appointment management Handles booking changes, confirmations and updates without human input.
- •Smart call routing Directs priority calls or emergencies based on your custom rules.
- •Lead nurturing Follows up with new enquiries to convert them into booked clients.
- •Outbound reminders Sends automated calls for rebooking, follow-ups and post-service check-ins.
- •Custom training Learns your exact services, policies and brand voice from uploaded data.
- •Call summaries Generates concise written recaps and stores them in your dashboard.
- •Software integration Connects with your existing CRM, calendar and business systems.
- •Usage dashboard Tracks minutes, call outcomes and performance in one central view.
- •Emergency routing Automatically forwards urgent calls to live staff when needed.
- •Record keeping Automates logging of every conversation and scheduling update.
- •Natural Voice AI Delivers human-like conversations 24/7 using advanced speech synthesis trained on 500+ hours of calls.
- •Automated Follow-ups Initiates outbound calls for rebooking and nurturing with 85% average connection success rate.
- •smooth CRM Sync Instantly updates records and schedules across HubSpot, Salesforce and 12 other platforms.
- •30-Day Free Trial Test all features risk-free before committing to any usage-based monthly subscription plan.
Pricing:
- •Starter £199/mo includes 300 minutes with £0.83 per extra minute overage.
- •Starter Plus £299/mo provides 750 minutes and £0.80 per minute overage rate.
- •Business £499/mo comes with 1500 minutes plus £0.67 per extra minute.
- •Business Plus £599/mo delivers 2100 minutes at £0.53 per additional minute.
- •Growth £749/mo supplies 3000 minutes with £0.47 overage rate.
- •Scale £1099/mo offers 4500 minutes and £0.43 per extra minute.
- •Enterprise £1399/mo includes 6000 minutes at £0.40 per minute overage.
- •Custom custom pricing available for anything above 6000 minutes/mo.
What are Intavia's limitations?
- •Overage fees usage-based charges can raise costs quickly during busy periods.
- •Setup requirement needs detailed upload of your policies and services for best results.
- •Target focus built mainly for clinics, spas and appointment-led businesses only.
- •No self-hosting lacks open-source code or on-premise deployment options.
Our Verdict
For the Basic User, Intavia serves as an efficient AI receptionist that handles inbound calls, manages bookings, and captures leads without requiring any technical expertise or extra staff. Small clinics and spas benefit from its straightforward setup where you simply upload business details and policies to automate appointment scheduling around the clock. The tiered plans starting at £199 per month for 300 minutes make it accessible for solo operators or small teams looking to reduce missed calls and administrative workload. Overage rates from £0.83 per minute allow controlled scaling as demand grows while keeping initial costs predictable.
For the Vibe Builder, Intavia shines by creating a polished and professional first impression that aligns perfectly with wellness brands and lifestyle-focused services. Its natural conversation flow and customisable responses help craft a warm, on-brand experience that turns callers into loyal clients and reinforces the unique atmosphere of spas or boutique clinics. Users can fine-tune tone and policies to reflect their specific vibe, making every interaction feel personal rather than robotic. This thoughtful design turns routine call handling into an extension of the business identity that customers remember.
Honest limitations include usage-based overage fees that can increase costs for high call volumes, the need to upload detailed business info and policies for optimal performance, and its focus on appointment-led businesses which may limit appeal for other sectors. There is no self-hosting or open-source flexibility available. Overall it earns a solid 7.5/10 for targeted use cases but may require careful monitoring of minutes to avoid unexpected expenses.
Skip it if you need fully custom voice AI beyond appointment flows or prefer open-source solutions and should consider Stella instead.
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Frequently Asked Questions
What is Intavia and how does its AI receptionist work?
Intavia is an AI receptionist platform that automates phone calls for appointment-based businesses by handling bookings, rescheduling, and customer inquiries in natural conversation. Its AI receptionist works by integrating with your calendar and using voice AI to answer calls 24/7, confirm details, and update schedules without human intervention. This setup reduces no-shows and frees up staff time for higher-value tasks.
Who should use Intavia for their appointment business?
Appointment-based businesses like clinics, salons, consultants, and service providers should use Intavia when they receive high volumes of inbound calls for scheduling. It suits teams that want to eliminate phone tag and missed bookings while maintaining a professional voice presence. The tool scales well for both small practices and larger operations handling hundreds of calls monthly.
What is the pricing for all Intavia tiers in 2026?
Intavia offers several paid tiers in 2026 with the Starter at £199/mo that includes 300 minutes with £0.83 per extra minute overage, the Starter Plus at £299/mo that provides 750 minutes and £0.80 per minute overage rate, the Business at £499/mo that comes with 1500 minutes plus £0.67 per extra minute, the Business Plus at £599/mo that delivers 2100 minutes at £0.53 per additional minute, the Growth at £749/mo that supplies 3000 minutes with £0.47 overage rate, the Scale at £1099/mo that offers 4500 minutes and £0.43 per extra minute, the Enterprise at £1399/mo that includes 6000 minutes at £0.40 per minute overage, and Custom pricing available for anything above 6000 minutes/mo. Each plan gives you a dedicated AI receptionist with increasing call capacity. You can choose based on your monthly minute volume to control costs.
Is there a free trial or free version of Intavia?
Intavia does not offer a free tier or free version of its AI receptionist. It does provide a paid trial period so you can test the platform with real calls before committing to a subscription. This approach lets businesses evaluate the voice quality and integration without ongoing free access.
How does Intavia compare to Stella or Vapi as an alternative?
Intavia serves as a strong alternative to Stella or Vapi by focusing specifically on receptionist duties for appointment businesses with more generous minute bundles per plan. While Stella emphasizes basic call routing and Vapi offers flexible custom voice agents, Intavia provides deeper calendar integration and overage rates that decrease as you scale from Starter to Enterprise. Many users switch to Intavia when they need reliable booking automation without building everything from scratch.
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Intavia
From $199/mo