Reviewed by Harsh Desai · Last reviewed:
Tidio
A customer service platform with live chat, Lyro AI, and no-code Flows for SMBs
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Tidio is an all-in-one customer service platform by Tidio LLC in Szczecin, Poland, that combines live chat, Lyro AI agent, and no-code Flows for SMBs and ecommerce teams. Lyro resolves up to 67% of customer queries automatically -- the highest self-reported resolution rate in the SMB chat segment.
What Tidio does:
- •Lyro AI Agent Resolves up to 67% of customer queries using your knowledge base, handles Shopify order lookups, executes Smart Actions, and escalates complex issues to human agents when needed.
- •Live Chat and Ticketing Manages real-time chats and support tickets in a unified inbox with sentiment analysis, automatic chat assignment, and operating-hour controls.
- •No-code Flows Builds conditional automation paths for lead qualification, cart recovery, and booking requests using a drag-and-drop visual canvas -- no coding required.
- •Ecommerce integrations Connects to Shopify, WordPress, WhatsApp, Messenger, Instagram, Zapier, HubSpot, Salesforce, and Zendesk. Over 300,000 businesses use Tidio across these platforms.
- •Order Management Retrieves order statuses and recommends products directly inside the chat window for Shopify and BigCommerce stores.
- •Multichannel inbox Consolidates chats from your website widget, WhatsApp, Messenger, and Instagram into one agent workspace.
- •Analytics dashboard Tracks resolution rates, response times, visitor behaviour, and conversation performance across all active channels.
- •Mobile Agent App Handles support on iOS so your team stays responsive without being desk-bound.
Tidio ecosystem:
- •No-code Flows builder Design multi-branch workflows with triggers, conditions, and actions to automate repetitive support and lead-capture paths.
- •Lyro Knowledge Base Train the AI on your help docs, product FAQs, and policies for accurate, on-brand automated replies with no hallucinations.
- •100+ integrations Links to ecommerce platforms, CRM tools, and automation services including Zapier, HubSpot, Salesforce, and Zendesk.
- •Lyro for external help desks Deploy Lyro as an AI agent layer on top of Zendesk, Salesforce, or any existing help desk without migrating your entire stack.
Pricing:
- •Free 50 billable conversations/mo, live chat and ticketing core, no credit card required.
- •Starter ($24.17/mo) 100 billable conversations, 50 Lyro AI conversations (one-off), live visitors list, basic analytics.
- •Growth (from $49.17/mo) From 250 billable conversations, advanced analytics, automatic chat assignment, auto-reply, user permissions, and macros.
- •Plus ($749/mo) Custom conversation volume, departments, multiproject, custom branding, OpenAPI access, dedicated success manager.
- •Premium Contact sales. From 3,000 Lyro AI conversations, guaranteed 50% Lyro resolution rate, Lyro as a fully managed service.
- •Lyro AI add-on From $32.50/mo for 50 extra AI conversations on any plan.
Limitations:
- •Conversation metering All plans cap billable conversations; stores running promotions can exhaust Starter and Growth quotas quickly and need paid add-ons.
- •Plus pricing jump Teams, OpenAPI access, departments, and custom branding require the $749/mo Plus plan -- a large step up from Growth at $49.17/mo.
- •API gated behind Plus Developer API (OpenAPI) is only available on Plus ($749/mo) and above; not accessible on Starter or Growth.
- •iOS-only mobile app The Tidio agent mobile app runs on iOS; no Android app is currently available.
Our Verdict
Tidio earns an 8.3/10 for SMB and ecommerce customer service. It combines live chat, AI automation, and no-code Flows into one affordable platform -- and Lyro's 67% resolution rate is a credible benchmark for teams handling high volumes of repetitive support tickets. This is not an enterprise CRM, but it is well-matched to teams of 1 to 50 agents who want real AI impact without enterprise pricing.
For the Basic User, Tidio is the easiest way to add professional customer support to a small business or online store. Connect it to Shopify, upload your FAQs to Lyro, and the AI handles common questions while you take the ones that need a human. You do not need to write code or configure webhooks to get real value -- the free tier is enough to start.
For the Vibe Builder, Tidio's Flows editor is the headline capability. Build multi-branch automation paths that qualify leads, recover abandoned carts, route queries by page URL, and push outcomes to Zapier or HubSpot. Lyro's Knowledge Base accepts plain text and Markdown, so updating the AI's answers is as simple as editing a document. The Lyro for external platforms option means you can layer Lyro on top of Zendesk or Salesforce without a full migration.
The metered conversation model is the one thing to plan around. Starter covers 100 billable conversations per month and Growth starts at 250 -- active ecommerce stores can hit those limits during a promotional period and should budget for add-ons. Plus at $749/mo is a steep jump from Growth, so map your support volume carefully before committing to a plan tier.
Skip it if you need deep enterprise CRM event-tracking or customer data platform capabilities -- consider Intercom or Zendesk for those requirements. Also skip if you need unlimited AI conversations without usage-based billing.
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Frequently Asked Questions
How much does Tidio cost in 2026?
Tidio costs $0 on Free, $24.17/mo on Starter, from $49.17/mo on Growth, from $749/mo on Plus, and custom on Premium in 2026. Lyro AI add-on starts at $32.50/mo for 50 conversations. All plans include live chat core.
Tidio vs Intercom: which is better for small ecommerce?
Tidio suits small ecommerce better with lower entry pricing and Lyro's 67% resolution rate. Intercom prices its seats and AI add-ons higher and targets larger support orgs. Choose Tidio when scaling SMB support affordably; choose Intercom when you need enterprise CRM depth.
What is Lyro AI Agent and what does it do?
Lyro AI Agent is Tidio's chatbot that resolves up to 67% of customer queries. It uses your knowledge base for accurate replies, executes Smart Actions like order updates, and qualifies leads. Add it from $32.50/mo.
Does Tidio integrate with Shopify and WordPress?
Yes, Tidio integrates natively with Shopify and WordPress. It pulls order data, embeds chats, and automates Flows. It also connects to WhatsApp, Zapier, and HubSpot.
Who should use Tidio for customer support?
Tidio LLC's platform fits SMBs and ecommerce teams of 1 to 50 agents who want live chat plus AI automation without enterprise pricing. It works best when paired with a Shopify or WordPress store and a curated knowledge base for Lyro.
Is Tidio free?
Yes, Tidio offers a free version. Paid plans start at $24.17/month.
What are the best alternatives to Tidio?
Popular alternatives to Tidio include Hubspot, Apollo, Attio. Compare features and pricing in our Growth directory to compare options.
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