Reviewed by Harsh Desai · Last reviewed:
Tidio
Run live chat, AI replies, and Flows to automate SMB support
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Tidio is an all-in-one customer service platform by Tidio LLC in Szczecin, Poland, that mixes live chat, Lyro AI agent with 67% resolution rate, and no-code Flows for SMBs and ecommerce. It automates replies, builds conversion paths, and pulls data from Shopify: 300K+ businesses use it.
What Tidio does:
- •Lyro AI Agent Resolves 67% of queries using your knowledge base for accurate, context-aware replies.
- •Live Chat and Ticketing Manages real-time chats and tickets in a unified inbox with sentiment analysis.
- •No-code Flows Builds conditional paths for lead qualification, cart recovery, and bookings.
- •Integrations Connects to Shopify, WordPress, WhatsApp, Messenger, Instagram, Zapier, HubSpot, Salesforce, Zendesk.
- •Order Management Checks statuses and recommends products for Shopify and BigCommerce stores.
- •Analytics Tracks resolution rates, visitor behavior, and conversation performance.
- •Mobile Agent App Handles support on iOS and Android devices.
- •Developer API Available on Plus plan for custom extensions.
Tidio ecosystem:
- •No-code Flows Design chat workflows with triggers, conditions, and actions.
- •Lyro Knowledge Base Train AI on your docs and FAQs for reliable responses.
- •100+ Integrations Links to ecommerce, CRM, and automation tools like Zapier.
Pricing:
Free: 50 conversations per month, live chat and ticketing core.
Starter ($24.17/mo): 100 billable conversations, 50 Lyro AI conversations.
Growth (from $49.17/mo): 250+ conversations, advanced analytics, automation.
Plus (from $749/mo): teams, custom branding, OpenAPI, dedicated success manager.
Premium: contact sales for high-volume Lyro and guarantees.
Lyro AI Agent add-on from $32.50/mo for 50 AI conversations.
Limitations: Lyro meters conversations, so high-traffic sites buy add-ons. OpenAPI and teams start at Plus ($749/mo). Lacks Intercom's deep enterprise CRM depth.
Our Verdict
Use Tidio for affordable live chat plus Lyro AI that resolves 67% of SMB queries without code. It beats Intercom on price for small teams but meters AI usage as a limitation.
Basic users get professional support fast. Install on your site, train Lyro on FAQs, and reply from phone: no team needed.
Vibe Builders automate with Flows connected to Shopify or Zapier. Link chats to orders or leads in minutes.
Skip if you need enterprise Salesforce workflows or unlimited AI without add-ons.
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Frequently Asked Questions
How much does Tidio cost in 2026?
Tidio costs $0 on Free, $24.17/mo on Starter, from $49.17/mo on Growth, from $749/mo on Plus, and custom on Premium in 2026. Lyro AI add-on starts at $32.50/mo for 50 conversations. All plans include live chat core.
Tidio vs Intercom: which is better for small ecommerce?
Tidio suits small ecommerce better with lower prices and Lyro's 67% resolution. Intercom costs more per seat ($74/mo) with pricier AI. Choose Tidio when scaling SMB support affordably; choose Intercom when needing enterprise CRM depth.
What is Lyro AI Agent and what does it do?
Lyro AI Agent is Tidio's chatbot that resolves 67% of customer queries. It uses your knowledge base for accurate replies, executes Smart Actions like order updates, and qualifies leads. Add it from $32.50/mo.
Does Tidio integrate with Shopify and WordPress?
Yes, Tidio integrates natively with Shopify and WordPress. It pulls order data, embeds chats, and automates Flows. It also connects to WhatsApp, Zapier, and HubSpot.
Can Tidio's AI chatbot be trusted with real customer questions?
Yes, Tidio LLC's Lyro achieves the highest 67% resolution rate for SMBs by training on your content. It avoids hallucinations with knowledge-base guardrails and a 50% resolution guarantee on Premium.
Is Tidio free?
Yes, Tidio offers a free version. Paid plans start at $24.17/month.
Who should use Tidio?
Tidio is built for vibe builders who want AI to handle the technical work and everyday users who need simple AI-powered tools. Common use cases include customer-support-automation, live-chat, ai-chatbot, ecommerce-support.
What are the best alternatives to Tidio?
Popular alternatives to Tidio include Hubspot, Apollo, Attio. Compare features and pricing in our Growth directory to compare options.
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Tidio
Free tier available